Customer Care
Returns
& Exchanges
We want you to love every purchase. If something isn't quite right, we're here to make the return or exchange process simple and hassle-free.
Return Policy
If you're not completely satisfied with your purchase, you can request a return within the eligible return period from the date your order was delivered.
Return Window
Items should be returned within the return period stated in your order or product information.
Refund
Once your return is received and approved, your refund will be processed to the original payment method.
Exchanges
Need a different size, color, or variant? If the item is eligible, you can request an exchange instead of a refund.
A few things to keep in mind
- ✓The replacement item must be available in stock.
- ✓Items should be unused and returned in their original condition.
- ✓Original tags, packaging, and accessories should be included where applicable.
- ✓Some products may not be eligible for exchange due to their nature.
How It Works
We've kept the process straightforward. Follow these simple steps to initiate your return or exchange.
Request a Return
Contact our support team or use the return option available with your order.
Pack Your Item
Securely pack the product with its original packaging, tags, and accessories.
Send It Back
Follow the return instructions provided by our team and ship the package.
Receive Your Refund or Exchange
Once the item passes inspection, we'll process your refund or arrange your exchange.
Return Conditions
To make sure your return can be accepted, please ensure the following conditions are met.
Items must be unused
Products should be in their original, unused condition.
Original packaging
Please include original packaging and product accessories where applicable.
Tags attached
Products should retain their original tags and labels.
Proof of purchase
Please keep your order details or proof of purchase available.
Frequently Asked Questions
How do I start a return?+
Contact our support team with your order details and we'll guide you through the return process.
Can I exchange an item for another size?+
Yes, eligible items can be exchanged for another available size or variant.
When will I receive my refund?+
Refunds are processed after your returned item has been received and inspected.
What if I received a damaged or incorrect item?+
Please contact our support team as soon as possible with your order details so we can help resolve the issue.
We're here to help
Something not quite right?
Reach out to our customer care team and we'll do our best to make things right.
Contact Support