Customer Care
Refund
& Returns
Your satisfaction matters to us. Learn about our refund and return process, eligibility requirements, and what to expect after submitting a request.
Easy Requests
Start your refund request by getting in touch with our customer care team.
Simple Returns
Follow our return instructions and send your eligible item back safely.
Secure Refunds
Once approved, your refund will be initiated to the original payment method.
Refund Policy
We aim to make the refund process as straightforward as possible. Eligible customers may request a refund for qualifying purchases within the applicable return period.
Important Information
Refund requests must be made within the applicable return period.
Returned products may need to pass an inspection before a refund is approved.
Approved refunds are generally sent to the original payment method.
Processing times may vary depending on your payment provider.
Refund Process
From submitting your request to receiving your refund, here's what you can expect.
Submit Your Request
Contact our customer support team with your order number and the reason for your refund request.
Return the Product
If a product return is required, carefully pack the item and follow the return instructions provided by our team.
Quality Check
Once we receive your item, our team will inspect it to make sure it meets the applicable return conditions.
Refund Processed
After your return is approved, the refund will be initiated to your original payment method.
Refund Conditions
Please make sure your product meets the applicable requirements before sending it back.
Original Condition
Products should be returned unused, unworn, and in their original condition.
Original Packaging
Please include the original packaging, tags, labels, and accessories where applicable.
Order Details
Keep your order number or proof of purchase available when requesting a refund.
Eligible Items
Certain products may not be eligible for refunds due to their nature or specific product conditions.
Frequently Asked Questions
How long does it take to receive my refund?+
Once your returned item has been received and approved, your refund will be initiated to the original payment method. The time it takes for the amount to appear in your account may vary depending on your payment provider.
Where will my refund be credited?+
Refunds are generally credited to the original payment method used when placing the order.
Can I request a refund without returning the product?+
This depends on the circumstances of your order. Please contact our customer support team and they will guide you through the available options.
What if I received a damaged product?+
Please contact our support team as soon as possible with your order details and information about the issue so we can help resolve it.
We're here to help
Need help with a refund?
Our customer care team is ready to help you with your return, refund, or any questions about your order.
Contact Support